Return & Refund Policy

Last updated: September 3, 2026

At Muse, we want you to love every purchase. If you receive an item that is damaged, defective, or incorrect, we’re here to help.

Returns

We accept returns within 7 days of delivery, provided that the item meets the conditions below:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, tags, and accessories.

• The item must not show signs of wear, damage, alteration, or use.

• Proof of purchase or your order number may be required.

Items that do not meet these conditions may not be eligible for a return.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and its packaging

After reviewing your request, we will let you know whether the item qualifies for a replacement, exchange, or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or worn

• Items damaged after delivery due to improper handling

• Customized or personalized items

• Items returned without their original packaging or tags

• Items returned after the applicable return period

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed using the original payment method, where possible.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange depending on product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, Muse may cover the return shipping cost.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

How to Request a Return

To request a return, please contact Muse Customer Support with the reason for your return.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Processing Time

Once your returned item has been received and inspected, please allow reasonable processing time for your refund or exchange.

The time it takes for a refund to appear in your account may also depend on your bank or payment provider.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the Contact Us section of our website.

Muse reserves the right to review individual return requests and determine eligibility in accordance with this policy and applicable law.