Shipping Policy

Last updated: September 3, 2026

At Muse, we aim to make sure your order reaches you safely and as quickly as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Time

For orders within Pakistan, delivery generally takes approximately 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Muse may occasionally offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly stated on our website.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

Customers are responsible for providing a correct and reachable phone number and delivery address when placing a COD order.

Muse reserves the right to limit or refuse COD orders where there is a history of refused, cancelled, or fraudulent orders.

5. Tracking Your Order

If tracking is available for your order, tracking details may be provided after the order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Muse is not responsible for delivery delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or outdated shipping address or phone number provided by the customer.

7. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Muse is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Courier delays

• Severe weather

• Public holidays

• Strikes or service disruptions

• Natural disasters

• Government restrictions

• Incorrect customer information

• Other unforeseen circumstances

If your order is significantly delayed, please contact us so we can assist you in checking its status.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact Muse as soon as possible.

For damaged products, we may request photographs or videos of the product and packaging to help us investigate the issue with the shipping provider.

Please refer to our Return & Refund Policy for information regarding damaged or incorrect products.

9. Refused or Unclaimed Orders

If a customer refuses delivery or fails to receive an order without contacting Muse, the order may be considered a returned or unclaimed shipment.

Any additional shipping or return charges incurred as a result may be deducted from any eligible refund or may be payable by the customer.

Repeated refusal or failure to receive orders may result in restrictions on future Cash on Delivery purchases.

10. International Shipping

At this time, Muse may only offer shipping within Pakistan unless otherwise stated on the website.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other import fees will be communicated where applicable.

11. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact Muse through the Contact Us section of our website.

Muse